Privacy Policy

Last updated: August 2026

This Privacy Policy describes how OwnCrafted ("we", "us", or "our") collects, uses, and shares personal information when you visit our website, contact us, or place an order.

Personal information we collect

Depending on how you use the site, we may collect device and browsing information, including IP address, browser type, time zone and cookie data. When you contact us or make a purchase, we may collect your name, billing and shipping addresses, payment and transaction information, email address, phone number and order details.

How we use your information

To process payments and fulfill orders
To communicate with you about production, approval, shipping and support
To detect and prevent fraud or misuse
To provide marketing communications when you have consented
To operate, analyze and improve our website

Service providers

We share information only as needed with service providers that help us operate the store, process payments, analyze the website and deliver orders. These may include Shopify, payment service providers, DHL and analytics or advertising providers that are active on the site. We may also disclose information when required by applicable law.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, or to object to certain uses. To make a request, email contact@owncrafted.com. We may need to verify your identity before completing a request.

Data retention

We retain personal information only for as long as reasonably necessary to provide our services, meet legal and accounting obligations, resolve disputes and prevent fraud.

Cookies

We use cookies and similar technologies to operate the site, remember preferences, understand site use and, where permitted, personalize content or advertising. Available choices can be managed through the cookie controls on the site or through your browser settings.