Contact OwnCrafted
Get in Touch
We are a small team based in Oued Zem. Every message is read and answered by a human, usually within 24 hours.
General Inquiries
contact@owncrafted.com
Product questions, order status, sizing help, care advice, or anything else.
Trade & Wholesale
contact@owncrafted.com
Interior designers, boutiques, and design studios. See our trade program for details.
Press & Editorial
contact@owncrafted.com
Journalists, editors, and content creators. High-resolution photography, founder interviews, and story angles available.
Custom Orders
contact@owncrafted.com
Bespoke sizes, specific palettes, or particular weaver requests. Every rug is made to order — custom dimensions take the same 3–6 weeks as standard sizes.
Visit Our Workshop
If you're traveling to Oued Zem, we welcome visits by appointment. See rugs in person, meet part of the team, and hear the sourcing stories firsthand. Email contact@owncrafted.com to arrange.
Response Times
- Email: Within 24 hours (usually within 4-8 business hours)
- Instagram DMs: Within 24-48 hours
- Weekends: Reduced hours — responses may take up to 48 hours
Business Hours
Monday-Friday, 9:00-18:00 (GMT+1 / Casablanca time)
Saturday, 10:00-14:00
Sunday closed
Follow OwnCrafted
Instagram — Pinterest — Facebook — TikTok
New rug arrivals, weaver stories, and behind-the-scenes from our Oued Zem workshop.