Shipping Policy
Every OwnCrafted order ships from our workshop in Oued Zem, Morocco, via DHL Express. This page explains what to expect from the moment you place an order.
Made to Order
Every rug is made to order. When you place your order, our Berber artisans handweave your rug over 2 to 5 weeks depending on size, then it is inspected, rolled and shipped. Plan for 3–6 weeks total from order to delivery. In-stock homewares and accessories ship within 24–48 hours.
Custom sizes: if you don't see your size on a rug's page, email contact@owncrafted.com or message us on WhatsApp — we'll weave your rug to your exact dimensions on the same 3–6 week timeline.
Shipping Origin
All rugs and homewares ship directly from our facility in Oued Zem. We do not maintain warehouses in the United States, Europe, or elsewhere. Every package originates in Morocco.
Shipping Costs
- United States, United Kingdom & Europe: FREE shipping on every order — no minimum
- Canada & Mexico: $29 flat rate
- Asia, Gulf & Pacific: $35 flat rate
- Rest of the world: $45 flat rate
Your exact shipping cost is always shown at checkout before you pay. We currently do not offer domestic delivery within Morocco.
Delivery Times
Once your order ships, DHL Express transit typically takes 3 to 8 business days depending on destination:
- Europe & United Kingdom: 3-5 business days
- United States & Canada: 4-6 business days
- Australia & Oceania: 5-7 business days
- Middle East & Gulf countries: 4-6 business days
- Asia: 5-7 business days
- Latin America: 5-8 business days
Remember: for rugs, add the 2–5 week weaving time before shipment. We confirm your timeline by email right after purchase and keep you updated at every step.
Tracking & Insurance
Every shipment includes:
- DHL Express tracking number (emailed as soon as your order ships)
- Full insurance against loss or damage during transit
- Signature required on delivery for orders over $500
Customs Duties & Import Taxes
Depending on your country, your order may be subject to import duties, customs fees, or local taxes collected by your customs authority upon delivery. These charges are set by your government, are not included in our prices or shipping rates, and are the responsibility of the customer.
Handmade artisanal goods benefit from reduced or zero duty rates in many countries, but rules vary by destination — if you are unsure, check with your local customs office before ordering. All shipments include accurate customs documentation to make clearance as smooth as possible.
Packaging
Rugs are professionally rolled (never folded), wrapped in cotton dust cloth, and shipped in a rigid protective tube. Small items and homewares are packaged in recycled cardboard with paper-based cushioning. We do not use plastic bubble wrap.
Delivery Issues
If your rug is damaged in transit, does not match its description, or fails to arrive, contact us at contact@owncrafted.com within 7 days of the delivery date (or expected delivery date). Because every shipment is insured, we resolve delivery issues quickly — usually with a full replacement or refund within 5 business days.
Address Changes
If you need to change your shipping address after placing an order, contact us immediately at contact@owncrafted.com. Address changes are usually possible before shipment but cannot be made once DHL has picked up the package.
Restricted Destinations
We ship to most countries worldwide. Some destinations may have import restrictions or extended delivery times — if you're unsure about your country, contact us before placing an order.
Questions?
For any shipping-related questions, email contact@owncrafted.com. We answer every email personally, usually within 24 hours.